Contact Us

IEEE Impact++ - Get in touch with our team

Get in Touch

We're here to help! Whether you have questions about IEEE Impact++, need technical support, or want to provide feedback, our team is ready to assist you.

We typically respond to inquiries within 24-48 hours during business days.

Contact Methods

General Inquiries

• Platform features and functionality
• Account setup and management
• General questions about IEEE Impact++
• Partnership opportunities

contact@ieee-impact.us

Technical Support

• Login and authentication issues
• Profile management problems
• Platform performance issues
• Bug reports and feature requests

support@ieee-impact.us

Legal & Privacy

• Privacy policy questions
• Terms of service inquiries
• Data protection requests
• Legal compliance matters

legal@ieee-impact.us

Research & Academic

• Research collaboration opportunities
• Academic partnerships
• Data sharing for research
• Publication and citation support

research@ieee-impact.us

Response Times

Standard Inquiries

General questions: 24-48 hours
Technical support: 12-24 hours
Feature requests: 3-5 business days
Bug reports: 1-2 business days

Priority Inquiries

Security issues: 2-4 hours
Legal matters: 24 hours
Data requests: 5-10 business days
Partnership inquiries: 3-7 business days

Send us a Message

Frequently Asked Questions

How do I reset my password?

IEEE Impact++ uses passwordless authentication. Simply use the "Send Verification Code" option on the login page to receive a code via email.

Can I delete my account?

Yes, you can request account deletion by contacting us at privacy@ieee-impact.us. We'll process your request within 30 days.

How do I update my profile information?

You can update your profile information through your account settings or by visiting your profile page and clicking the edit button.

Office Hours

Support Availability

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed
• Holidays: Limited support available

For urgent matters outside of office hours, please email us and we'll respond as soon as possible.